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Designers
We work with your style, space, and budget to make rug buying effortless. Maybe you don’t know what size to get, or you know the size but not the color, or you can’t choose between two options. Regardless, we’re here!
To request a complimentary design consultation, answer a few simple questions below. We’ll get back to you within 2 business days.
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FAQ
Free Shipping Within the Contiguous U.S.
At Kalili Rugs, we strive to deliver your purchase with excellent service, every time. We ship packages with UPS Ground service and offer free shipping on all items within the contiguous United States.
Free Shipping to Canada
Most orders will arrive in 5-7 business days. Free shipping does not cover duties, customs, or brokerage fees which may be charged to you by UPS at the time of delivery. We currently only offer free shipping to the following provinces: Alberta, British Columbia, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, and Quebec.
Alaska, Hawaii and U.S. Territories
Items shipped to Alaska, Hawaii and U.S. territories are shipped through UPS and can only ship to a valid street address. We do not offer free shipping to these locations but do offer multiple shipping services for you to choose from. Shipping time will vary depending on the service used. Some oversized or overweight items cannot be shipped outside of the contiguous 48 states.
Oversized/Overweight Orders
Oversized items that are too large or heavy to ship through standard ground services will be shipped via LTL trucking and may take up to 2 weeks from shipment date to be delivered. You will be contacted by the carrier to schedule a delivery appointment and your package will be delivered curbside. An adult (18 years or older) must be present to accept delivery. If you see any clear signs of damage, ask the driver to help you open and inspect the contents immediately. If you believe the damage is beyond repair, take notes/pictures of the damage, refuse the delivery and contact us as soon as possible.
Must return within 30 days for full refund and free returns. If it passes 30 days you will receive full store credit.
If item is not returned in original condition, customer is responsible for any loss in value.
Please e-mail support@kalilirugs.com or call us at (949) 328-9564 for assistance.
